How to Check?
If you'd like to check the number of new patron groups within a specific date range, please follow the instructions below based on the provided text and images:
Log in to the Backhouse > "Overview."
Check the "Patron Retention Rate" field. The display here will show the percentage of new patron groups in your restaurant over the past 12 months.
Numerical Definitions
A patron who dines for the first time in this month is considered a "new patron".
Patrons dining more than once, i.e., the second visit onwards, are categorized as "regular patron".
The calculation of new patron groups includes all queueings, bookings, walk-ins, and waitlist patrons.
The determination of whether a patron is new is based on the "reservation date," the standard for determining whether each patron is a new patron is based on whether it is "per month". For examples:
Example 1: Patron A and Patron B
A has 3 reservations in January 2024.
B has 1 reservation in January 2024.
Result: In January 2024, there are 2 regular patrons and 2 new patrons.
Example 2: Patron C and Patron D
C has 2 reservations in December 2023 and 1 reservation in January 2024.
D has 1 reservation in January 2024.
Result: In December 2023, there is 1 new patron and 1 regular patron.
In January 2024, there are 0 regular patron and 2 new patrons.
＊Note: Currently, the count of new patron groups includes "canceled" reservations, and it does not consider whether the patron eventually "seated".
CS Manual Review
Since the Backhouse's "Patron Retention Rate" determines new patrons based on "per month" and calculates data according to the "reservation date," if you'd like to review new patron groups based on "all dates" and calculated using the "reservation creation date," please contact Customer Support through the inline App >"?" > "Contact Customer Support." Provide the required date range and branch name, and our team will assist you in the inquiry.